HopeSource’s Energy Assistance Program helps individuals pay their heating bills, whether it’s electricity, gas, oil, propane, wood, or wood pellets. This program year, assistance also will be available for those who are at risk of having their household water shut off due to unpaid bills.
To request an Energy Assistance appointment, please fill out and submit the form below. Please do not submit your request more than once. The Energy Assistance program includes an educational component that is separate from your appointment with our Energy Assistance staff. You will receive information on this when you apply.
The Energy Assistance Program year is from October to September. Availability of assistance is determined by available funds and the date of application.
Eligibility for the program is based on funding and household income. Please see the chart below for income limits based on household size. What determines "Net Monthly Income" is determined by program policies. If you have questions about income eligibility, please call the HopeSource office (509-925-1448) and ask to speak with the Energy Assistance Department.
NOTE: This year, we will be offering both in-person and virtual Energy Assistance appointments. After you have applied for Energy Assistance, you will receive an Energy Assistance postcard in the mail or by email if you provided an email address. This postcard or email will detail how to proceed with your application. Don’t worry if your postcard doesn’t come right away. Due to the high volume of requests, it may be several days and up to 3 months before you receive the postcard requesting the documents above. Please note that failure to come to an in-person appointment or to provide the requested documentation mail may result in the termination of your application and the need to reapply. Scroll down to our Frequently Asked Questions for more information.
A: When you sign up for Energy Assistance, you will have the option of choosing an in-person appointment or a virtual appointment. Once you have applied for Energy Assistance and attended a workshop either online or in person, you will receive a postcard in the mail or an email with further instructions.
If you are having an in-person appointment, you will need to bring all required documents with you to your appointment. If you are doing a virtual appointment, you will need to email, mail, or drop off your documents and then our intake staff will contact you over the phone to complete your appointment.
All the documents listed below are necessary, so preparing in advance is helpful. Please carefully read the list of what documents will be required and call the HopeSource office with any questions. It is better to address any problems like a missing social security card or questions about income before your appointment is scheduled.
These are the documents you will need to provide:
Selecting an in-person appointment or a virtual appointment will not impact how soon your appointment is scheduled. Once you have completed the education component of your application, your name will go on a waitlist, and we will schedule your appointment in order of sign up.
If you need to reschedule your Energy Assistance appointment, please call HopeSource at 509-925-1448 and ask for the Energy Assistance Department. Missed appointments without calling will result in a delay in receiving assistance.
Because of the volume of requests for Energy Assistance, it’s very important that you respond to our request for your documents in a timely manner. If you do not provide us with documents, we will attempt to contact you via phone and email, but if we are unable to reach you, you will need to resubmit your application, placing you at the bottom of the list and delaying your financial assistance.
In-person workshops will only be available on a limited basis. If you do not see the option of attending an in-person workshop, please watch one of the workshop videos. If you do not have online access, please call the Energy Assistance Department and we will work with you to ensure the workshop requirement does not keep you from receiving Energy Assistance in a timely fashion.
HopeSource will soon be receiving additional funding to help those behind on their water and sewer bills. When you sign up for Energy Assistance, if you are behind on your water and sewer bill, please check the box on your application to let us know and we will look at Water Assistance at the same time we look at Energy Assistance to determine the programs for which you qualify.
HopeSource receives many Energy Assistance requests every year. Due to the high volume of requests, especially in the fall and early winter, it may be anywhere from a couple of days to 3 months before we are able to schedule you for an appointment. If you have not been contacted about an appointment within 2-3 months of your request for Energy Assistance, you may call our office at 509-925-1448 to make sure we have received your information and that we have your correct name and address. Please do not submit your information more than once.
Please contact us and let us know your situation even if you have already submitted your information to receive an Energy Assistance appointment. We reserve a set number of appointments each week for people in crisis situations. Please note that you will be required to provide proof of your 24-hour/final shut-off notice.
In most cases you should be able to call your utility provider and tell them that you have an appointment with HopeSource, and they will not disconnect your power. We do not, however, have the authority to stop a utility company from shutting off your power.
Our goal is to assess all the programs you are eligible for at the time of your appointment. Your eligibility for multiple forms of assistance depends on your utility provider, income level and available funding. Every Energy Assistance applicant who is approved could receive an award from the federal Low Income Home Energy Assistance Program (LIHEAP). In addition, all Puget Sound Energy customers are considered for a second award from the PSE HELP program. Kittitas Public Utility District customers could qualify for a second award from the PUD's Helping Hands fund if they are over the age of 60. HopeSource also income qualifies seniors and those with disabilities for the City of Ellensburg’s discounted utility rate.
On average it takes 4-8 weeks from the date you sign the final form for your Energy Assistance to the date it appears on your utility bill as a credit.
The Conservation Education Program provides clients with energy-saving measures that can be done in the home. See the Conservation Services page for a better understanding of what you can do to save energy in your home.